Certified Listeners - Emotional Support Chat Volunteer

Why Join the Certified Listeners Society?
We are a not-for-profit organization based in Ontario, Canada built by a community of people dedicated to providing early-stage emotional support to anyone who needs it 24 hours a day, 7 days a week, 365 days a year. We are not a crisis helpline. We believe that by serving the masses to navigate the challenges of our lives, with early-stage and real-time Emotional Support interventions, we can help individuals make better mental health lifestyle choices to live better, happier, healthier lives. Visit our website to find out more about us: https://certifiedlisteners.org/

Job Overview
The Emotional Chat Volunteer, also known as a Certified Listener you will be providing emotional support on the online chat platform and provide support to chatters who are in distress and emotional. As a Certified Listener, you are not a therapist or telling others what to do and our volunteers do not provide crisis intervention or addiction counselling. There will be proper training provided before taking support chats and this is an opportunity to gain more life skills.

Responsibilities and Duties
Providing immediate and confidential support followed by the agency procedures and policies
Providing early-stage and real-time interventions to callers
Completing weekly shifts and reporting to Certified Listener coordinator
Collaborating with other volunteers and staff in a respectful and professional manner
Building relationships and have conversations through empathy and emotional on the online platform
Ongoing training, development and support from the team

What will you NOT be doing
Certified Listener Volunteers are not therapists or hold themselves out to be.
Try to provide callers with mental health support or services.
Telling people what to do or how they should live their lives.
Providing crisis intervention or addiction counselling.

Qualifications and Skills
Excellent communication skill and computer literate
Proficiency in English language, specifically written
Capacity to remain calm and collected in challenging situations
Non-judgemental and acceptance to the various values and beliefs of others
Ability to work independently and in a team environment
Access to reliable internet connectivity and private workspace from home
Adherence to Certified Listeners Society policies, procedures and online chat guidelines

Requirements
18+ Years Old
Must have a residency in Canada or USA (e.g. Canadian citizenship, PR, work permit, work visa,...)
Two references (professional, academic or volunteer-related)
Police reference check, including vulnerable sector screening
Successful completion of all comprehensive Core Competencies training programs, quizzes, and screening process
Reliable in fulfilling weekly shift commitments
Able to comply with Certified Listeners Society policies and procedures and our Code of Ethics
Maintain a confidential workplace as well as confidentiality about your work
Sign and comply to our Volunteer Non-Disclosure Agreement
Participate in ongoing training and work relation development opportunities

How To Apply
Start applying today by creating an account on: https://certifiedlisteners.org/application/
If you have any questions regarding the application, please reach out to: volunteer@certifiedlisteners.org