Certified Listeners - Shift Supervisor

Why Join the Certified Listeners Society?
We are a not-for-profit organization based in Ontario, Canada built by a community of people dedicated to providing early-stage emotional support to anyone who needs it 24 hours a day, 7 days a week, 365 days a year. We are not a crisis helpline. We believe that by serving the masses to navigate the challenges of our lives, with early-stage and real-time Emotional Support interventions, we can help individuals make better mental health lifestyle choices to live better, happier, healthier lives. Visit our website to find out more about us: https://certifiedlisteners.org/

Job Overview
Certified Listener Shift Supervisors provide support for all volunteers and callers. They observe every chat and guide/coach volunteers to help them provide empathetic support without giving advice. Supervisors also assess chats to determine if mental health resources need to be provided and take over chats that exceed volunteer scope or abilities. Reporting to the Certified Listener Program Manager, you will be tasked to supervise our Certified Listener Volunteers and provide them with emotional support as needed. 

Given that we are an emotional support service, calls may vary in nature. This is a great opportunity to learn valuable skills and volunteer from home.

Responsibilities and Duties
Providing immediate and confidential support to our certified listener volunteers (chat, etc.) using agency procedures and policies
Helping our Certified Listener Volunteers by providing them with resources and referrals when appropriate
Understanding what to do if you are concerned about a person's safety (Client or Certified Listener Volunteer)
Working with callers/chatters, volunteers, and staff in a respectful and professional manner
Ability to type 40 WPM
Perform risk assessments during a chat to determine whether they are beyond our scope
Work with callers/chatters, volunteers, and staff in a respectful and professional manner

What will you NOT be doing
Certified Listener Volunteers are not therapists or hold themselves out to be.
Try to provide callers with mental health support or services.
Telling people what to do or how they should live their lives.
Providing crisis intervention or addiction counselling.

Qualifications and Skills
Ability to work with individuals of diverse cultural and social backgrounds
Demonstrated ability to function well under pressure
Demonstrated conflict management and resolution skills
Comfortable interacting using electronic mediums
Supervisory experience preferred
Sound working knowledge of community services
Risk assessment skills
Knowledge of domestic violence and resources
Proven knowledge/experience in mental health
Demonstrated knowledge on risk assessments, suicide prevention
Training in Assist or other Suicide Intervention models preferred
Training in Nonviolent crisis Intervention preferred

Requirements
A degree or diploma in a mental health field (nursing, psychology, social work etc.)
Proof that your degree is from an accredited university or college
Two references (professional, academic or volunteer-related)
Police reference check, including vulnerable sector screening
Successful completion of all comprehensive Core Competencies training programs, quizzes, and screening process
Reliability in fulfilling weekly shift commitments
Comply with Certified Listeners Society policies and procedures and our Code of Ethics
Maintain a confidential workplace as well as confidentiality about your work
Sign and comply to our Volunteer Non-Disclosure Agreement
Participation in ongoing training and work relation development opportunities

How To Apply
Start applying today by creating an account on: https://certifiedlisteners.org/application/
If you have any questions regarding the application, please reach out to: volunteer@certifiedlisteners.org