Latest News | Empathy

This week we welcome guest blog writer Jason Nguyen. Jason was born and raised in Calgary, Alberta with Vietnamese origins. He graduated from the University of Calgary, Haskayne School of Business in 2019, but has a passion for the arts--most specifically writing! 

Who would have thought one randomly-presented volunteer opportunity would change the trajectory of my entire life? Not the version of me that agreed to it, that’s for sure. 

Let me tell you about the time I agreed to choreograph a dance performance for my church’s Lunar New Year festival. I must have only been 19 years-old at the time, but word got out in my church community that I was a dancer. To be clear, I was not a choreographer nor did I have any experience teaching dance. I was just a recreational breakdancer and somehow one of the members of the choir found out and approached me to ask if I could come up with a dance to perform at the annual Lunar New Year festival. Naturally, I asked if they had any dancers they could spare for the performance. I ended up with a group of about ten kids I had never met before (save for the one closest to my age with whom I attended Sunday school). 

None of these kids had any dancing experience, but I can honestly say they were all good dancers. It did not take them long to pick up the inherently basic steps that I had come up with. Remember that I had never choreographed a dance before myself so I kept things nice and easy. We performed the 2- or 3-minute-long dance at the festival for the parents and the crowd went crazy. The applause from the crowd and the smiles I saw on the faces of my makeshift dance team was enough of a reward for me to be glad I volunteered my time, but it didn’t end there. 

The next year, they asked me to choreograph another dance and this time…a group of about thirty kids showed up! Over the course of the next few months, I came up with and taught dance to this group of bright, young kids and more importantly, created long-lasting friendships and mentorship relationships. We were lucky enough to perform for another couple of years before we got too busy with our lives, but I don’t think those memories will ever fully fade from our minds. One of the guys on the dance team even asked me to be one of his groomsmen at his wedding next year! Needless to say, I am tremendously glad I was offered this volunteer opportunity and if I had the chance to do it again, I’d take it up in a heartbeat.

This week we welcome a collaborative guest blog from the Volunteer Centre of Calgary and Youth Central. Youth Central is a Calgary based organization that inspires youth to become changemakers in their communities by offering meaningful leadership and volunteer opportunities. Every year, over 2,200 young people in Calgary, ages 12 to 18, join their programs and events—growing in confidence, forging lasting connections, and developing the skills they need to lead with purpose and passion. 

As we celebrate National Volunteer Week across Canada, Youth Central and Volunteer Calgary want to take a moment to recognize the immense impact of volunteers on the wellbeing and vibrancy of our communities.

As Volunteer Canada beautifully says, "Volunteers Make Waves." And they do - waves that ripple outwards, touching countless lives. 

They serve warm meals with compassion and without judgment.

They power youth sports and enrichment programs, nurturing the next generation of compassionate, engaged citizens.

They are the engine behind our cities’ most vibrant festivals, arts events, and cultural moments—making connection and celebration accessible to everyone.

They are the force behind our cities' most vibrant events, ensuring that everyone has access to art, culture, and connection.

And that’s just the beginning.

Our communities thrive because of volunteers—people who give their time not for recognition or reward, but from a simple hope: to make someone else’s day a little brighter. In return, they often discover deep connections and a profound sense of belonging.

The volunteer landscape is changing

 Just like our neighborhoods, the volunteer landscape is evolving. The demographics are shifting. youth are stepping up in large numbers, eager to make a difference. The second-fastest growing group of volunteers? Newcomers to Canada.

Why the shift?

Many young people are searching for ways to take meaningful action in a world that feels uncertain. Volunteering gives them that outlet—an empowering way to build community and create change. For newcomers, it’s a powerful tool to connect with others, contribute their talents, and grow their sense of belonging in a new place.

So why are organizations still struggling to find volunteers? 

Despite this growing interest, many nonprofits are finding it harder than ever to attract and retain volunteers.

As a sector, we’re working to better understand this disconnect. But a few patterns are emerging. TThere’s a gap between what volunteers are looking for and what many organizations are currently equipped to offer.

Modern volunteers want flexibility. They want to contribute quickly, without long screening processes. They want opportunities that fit their lifestyles, reflect their values, and allow them to use their skills in meaningful ways.

Meanwhile, many organizations are still navigating post-pandemic realities. Some haven’t been able to rehire volunteer managers since pandemic-related layoffs, making it hard to adapt existing systems or engagement strategies to meet today’s new  expectations.

Together, we can close this gap 

To ride this new wave of interest, we need to evolve how we engage volunteers. That means rethinking old models and adapting to what today’s volunteers are really looking for:

• Be flexible. Not everyone can commit every Tuesday at 2. Offer short-term, remote, or project-based roles that accommodate real life.
• Make it meaningful. Volunteers want to do work that matters. Invite them to share their skills, passions, and ideas.
• Show the impact. A simple thank-you, a story about how their contribution made a difference, or a quick update on results can go a long way.
• Cut the red tape. If signing up feels harder than getting a passport, you’ll lose people. Make it easy to get involved.
• Invest in volunteer management. Volunteer coordinators are the heart of engagement. Rebuilding this capacity is crucial to meaningful and sustainable volunteer relationships.

The interest is there. People want to help. Organizations just need to meet folks where they are.

You’re not alone. 

If you are in Calgary- Youth Central and Volunteer Calgary are here to support organizations. We offer free support to help you adapt to this new wave of volunteerism. And once you're ready, we’ve got thousands of eager individuals ready to connect with causes like yours.

Together, we can create a volunteer landscape that reflects the energy, diversity, and generosity of our communities.

Let’s make volunteering accessible, impactful, and truly meaningful, and more powerful than ever. 

To all those who feel the pull to give back: we see you, and we’re ready to connect you. Reach out to Volunteer Calgary, Youth Central, or your local volunteer centre—we’ll help you find the right fit. 

The future of volunteerism is bright. Let’s ride this wave—together.

Nominate Someone for the 2024-2025 Minister's Seniors Service Awards! 

Do you know someone in your community who’s making a meaningful impact on the lives of Alberta’s seniors? The 26th annual Minister's Seniors Service Awards nominations are still open, and we want to hear about the incredible people, businesses, and organizations who are going above and beyond for seniors. 

These awards celebrate the outstanding contributions made through volunteerism, advocacy, essential services, and innovation. Whether it’s providing exceptional support or pioneering new ways to improve the lives of seniors, your nomination can help recognize their dedication. 

There are five award categories to choose from, offering many opportunities to shine a light on those who deserve it most. 

How to Nominate: Visit alberta.ca/MSSA for details and to submit your nomination. 

Deadline: Submit your nominations by April 30, 2025 – don’t miss the chance to recognize someone special!

  This week to the blog we are pleased to welcome Turlough Myers. Turlough a Philanthropy Advisor & Volunteer Manager at the Winspear Centre at the Edmonton Symphony Orchestra. He re-built the Winspear’s Volunteerism by addressing their mission, culture, and place in the organization. His focus on people, and mission brought about a fundamental change in the organization where volunteers are supporting in creative and impactful ways. His approach to volunteer management has been used as a case-study by other non-profits in the Edmonton area, he is always happy to share his passion for volunteerism and connect with others in the industry. 

If you ask any volunteer manager in the non-profit industry, almost all of them will say that they feel the crushing weight of loneliness in the workplace darn near constantly. Usually, volunteerism falls under the leadership of a singular person, and the folks who stick with the role for a long time are often extraordinarily talented - and of course they are, they wear a tonne of hats as volunteer manager, it's not all schedules and polls: they are coaches/teachers, HR professionals, philanthropy officers, relationship builders, community advocates, mediators of crucial conversations... all of these things and more under the umbrella of a single job title "Volunteer Manager/Coordinator." 
Volunteer managers are often the only ones with established relationships with an organization's volunteers and sometimes the only one aware of the impact volunteers have on an organization's success and reputation in their community, as well as volunteers capacity to do even more to achieve an organizational goal.

It can be easy to feel misunderstood or unappreciated in these circumstances. When you're already feeling isolated, accepting feedback from a superior who you feel doesn't understand you or your work can trigger a fight, flight or freeze response due to painful feelings of criticism, frustration, loneliness, and perfectionism. Perhaps you're feeling isolated in your role because you aren't part of a grander team, or feel like your role doesn't fit the goals of the team you are part of, feeling like your work is going unnoticed or misunderstood and you're taking it personally. Here are some tips for handling your painful feelings when isolation and loneliness are defining your time at work.

- Know that your feelings are valid. It's okay to take some things about your work personally, in life you're going to spend a lot of time at work, and experience all kinds of emotions. But also keep a separation of work and personal life, and define your character more by your personal life.
 
- Acknowledge and give space to the feelings of frustration, loneliness, sadness, or anger. Do this with yourself in advance of potentially draining conversations with your colleagues. When you acknowledge these feelings, and give a place for them to be, the painful feelings won't have as much power over your choices. Don't suppress these feelings, they can serve you well if you can channel them productively.

- Have a work-bestie! You need support in all aspects of life, and having someone you can share your feelings with that you trust can be very healing, and can help you productively express what your superiors need to hear. 

- Learn to let some things go. You often can't control how others see you and the work you do. but you can control your work ethic, and the way you treat people. Own your shortcomings, and celebrate your accomplishments so that you gain fulfillment from your work within yourself.

We are so excited to welcome a guest blog from Anisha and the awesome team at Volunteer Victoria. Anisha holds a B.Sc. in Biology and Psychology from the University of Victoria, and is currently pursing a part-time Global Master's in Business Administration, with a focus on non-profit management. She has been an avid volunteer since she was a teenager, with most of her work being at hospitals. Outside of Anisha's work as the Mental Health Program and Volunteering Programs Coordinator at VolVic, she is an Academic Advisor for the Abu Dhabi Department of Education and a Math, Science, and English tutor. Her hobbies include reading, dog sitting, and going on local/international adventures.

You know what’s a proven stress reliever? Helping others. Science backs this up - volunteering boosts your mood, lowers stress levels, and even reduces feelings of loneliness. Think of it as emotional cardio: it gets your heart working in the best possible way.

Take the Mental Health Visiting & Activity Program, for example. This initiative connects volunteers with individuals on a mental health and substance use recovery journey. It’s a chance to be a supportive presence for someone facing isolation, offering companionship through simple but meaningful activities like grabbing a coffee, attending a local event, or going for a walk. Volunteers not only provide connection but also gain a deeper understanding of mental health, build empathy, and develop communication skills that carry into all aspects of life. This program is especially popular among counselling, psychology, and social work undergraduate and graduate students who are looking to gain hands-on experience in the field while making a real impact.

 Then there’s the City of Victoria Youth Council (CVYC) - not just any youth leadership program, but a powerhouse. The council is so impactful, it’s at capacity with 25 members and even has a waitlist. Youth involved in CVYC work directly with City Council, staff, and community leaders to influence policies, advocate for their peers, and take real action on issues that matter. This council is particularly in demand among young people looking to build careers in politics, policy, and other strategic leadership roles, offering them firsthand experience in governance and civic engagement. They’re proving that young voices aren’t just influencing the future, they’re shaping the present.

 At Volunteer Victoria, we believe volunteering isn’t just about giving back—it’s about personal growth, connection, and making real change in the community. As the hub for volunteerism in Greater Victoria, we serve both volunteers and over 300 member organizations, ensuring that meaningful opportunities align with people’s passions, skills, and availability. We also maintain a comprehensive database of volunteer opportunities (similar to a job board), making it easy to find roles that match your interests. And to make the process even less overwhelming, we offer free advising services to help volunteers navigate their options and find the perfect fit. Whether you’re looking to build experience, support a cause close to your heart, or just meet like-minded people, we’re here to make that happen.

 Volunteering is the ultimate hands-on learning experience, minus the debt. You’ll make friends, boost your happiness, and leave the world a little better than you found it. So, if you’ve been waiting for a sign to get involved—this is it. Find an opportunity that excites you, jump in, and see where it takes you.

 Also, if you’ve ever wanted to be that person with the best stories at parties, volunteering is your goldmine. “Oh, that reminds me of the time I helped organize a community mural project!” is way cooler than “So, uh, the weather’s been nice.”

If you want to connect with Anisha, please do! 

At VolunteerConnector we love people who think deeply and strive for strongly rooted empathetic change. We always seek to amplify those humans across the country doing that work in all areas of the sector. There are some brilliant people working in food security who are seeking to put Food Banks Out of Business! These are people who work in these spaces and care intensely about the people in the communities who they work with. Please read more about their desired action and how you can help here. 

Some information about Food Security in this country via Toronto Vegetarian Food Bank. 

- 8.7 million Canadians are currently food insecure.

- 1 in 3 single mothers (and their children) are food insecure in Canada.

- Black and Indigenous people are twice as likely to be food insecure.

- People who are severely food insecure cost taxpayers more than double in healthcare spending.

- Unattached singles on welfare in Canada are living in deep poverty on incomes that are 63 per cent below the poverty line.

- Poverty costs Canadians up to $84-billion per year

There is a bill in the Senate (S-233) that calls for the federal government to develop a national framework for a guaranteed livable basic income.

If you volunteer in the space of food security or are involved in your local food bank please do consider joining this vital work and supporting Universal Basic Income in Canada. 

This week we welcome a guest blog from REALTORS Care® at the Canadian Real Estate Association. 

Tristan Kong, a REALTOR® with the Tristan Kong Group at Keller Williams Real Estate Associates Brokerage – Glen Williams, is reducing barriers and championing the Deaf community in the Greater Toronto Area through his volunteerism, sponsorship, and social outreach.

Since he committed to lifting others up at a young age, Tristan has continued to inspire and motivate those who cross his path. Whether through his business, at local charities, or supporting youth through mentorship, this Canadian REALTORS Care® Award 2024 nominee is empowering the Deaf community, and its allies, across Canada.

As a shy youngster, Tristan learned how to come out of his shell and find his voice at the Sign Language Summer Program (SLSP) run by Silent Voice Canada. The annual day camp operates entirely in American Sign Language (ASL) and provides a fun and supportive environment for youth who are Deaf, hard of hearing, children of Deaf adults (CODA), and their siblings. For Kong, the camp was a life-changing experience that highlighted the impact positive Deaf role models and mentorship can have on youth. It was the beginning of a lifelong journey to provide that same opportunity for others. 

“Giving back to the Deaf community is deeply meaningful to me as my success and who I am today wouldn’t have been possible without the support I received from the Deaf community, and I am so grateful for that,” shared Tristan. “I believe it’s now my turn to pay it forward, offering support and opportunities to the next generation.”

Building on his transformative experience at SLSP, Tristan has continued to support Silent Voice Canada in various capacities. In addition to their summer program, Silent Voice Canada supports Deaf and hard of hearing children and adults, and their family members, with services that include immigration integration support, after-school programs, language education for individuals and professionals, and provisions of food and necessities for a population that faces chronic underemployment and societal barriers. 

Today, Tristan supports their efforts through directed donations, social media and marketing support, presentations, and as a public advocate for the organization. He was also a key sponsor and supporter of Silent Voice hosting the Canada Deaf Games in 2024, bringing Deaf athletes from across the country to Toronto to compete and vie for spots in the Pan American Games for the Deaf and the Deaflympics. His brokerage also sponsored the games.

“Canada Deaf Games is important because it allows Deaf athletes to be recognized and compete in an accessible way that they don't have the opportunity to if they were competing strictly with athletes who aren't Deaf,” shared Tristan.

Tristan’s commitment to the Deaf community extends beyond Silent Voice Canada. East of Toronto, at Durham Deaf Services (DDS), he is equally dedicated to the senior population and the small but impactful agency that is at the heart of the Durham Deaf community. Tristan began volunteering for the organization by providing workshops to seniors in ASL on a host of real estate topics. For many, this was the first time they had heard real estate information in their first language, providing a more secure and sound understanding of how they could utilize their properties to best support themselves and their families in the future. The success and impact of the program led Kong to accept a position on the Board of Directors and later the role of President, supporting the organization’s move to a new and safer location and helping build its strategic growth plan.

“Tristan is a key player on the Durham Deaf Services board,” shared fellow board member Connie Russell. “Nowadays it’s challenging to get younger people involved in their communities, Tristan stands as a role model and shows the importance of volunteerism and giving back to your community. Hopefully, future generations will see that and follow his example.”

The onset of the pandemic brought new challenges, particularly for Deaf seniors who relied on in-person communication and had little experience with technology. DDS was forced to close its physical programming, leaving many seniors isolated with little to no ability to communicate with grocery stores and pharmacies for necessities. To help keep them safe and informed, Kong began translating COVID-19 protocols and health guidelines into ASL. At the same time, thanks to the support of donors and board members like Tristan, DDS staff began delivering adaptive technology to seniors’ homes, helping them learn to use it, and connecting them back to the wider community.

In addition to his direct work with local charities, Tristan focuses on supporting the Deaf Ecosystem, a term that describes investment in Deaf-owned and operated businesses, professionals, and schools. Having experienced firsthand the barriers that Deaf job seekers face in finding traditional employment opportunities within the hearing community, Tristan works with other Deaf business owners to mentor them through the experience of building a client base. He uses his social media platform as a REALTOR® to promote their work and grow their business. He also hires and contracts within the Ecosystem, building a better business community and helping with poverty reduction in the process.

“It was really touching for Tristan to post about my business,” shared Dallas Boyd-Zagozdzon, owner of Zago Creations “It's been a difficult journey for me, and one that was filled with a lot of doubts. Seeing that Tristan was willing to share the word about my business and help me achieve success as a business owner really meant a lot to me.”

If there’s a REALTOR® in your community whose commitment to their community reminds you of Tristan, nominate them at REALTORSCare.ca/nominate by December 1, 2025 at midnight Eastern so they can be in the running for the Canadian REALTORS Care® Award 2025 Proudly Presented by REALTOR.ca! In honour of 10 years of celebrating REALTOR® impact, CREA has doubled the donation that the recipient’s charity of choice receives to $10,000 and the winner and their charity will be announced in April  2025 at their AGM.

REALTORS Care® Spotlight shares stories of how featured nominees the Canadian Real Estate Association’s Canadian REALTORS Care® Award are working to make their communities a better place for all.

This week's guest blog is brought to you by Ghazi Abid. He believes education and art can change the world, which is why he is a practitioner of both. With experience in teaching, curriculum design and career development, Ghazi loves working with students from all age groups. As a newcomer to Canada, he is enjoying the pursuit of my varied hobbies: reading, biking, playing soccer and volunteering. To connect with Ghazi you can look for him on LinkedIn or Substack. 

She was hunched over me closely inspecting my every move and even though I sensed some doubt emanating from her demeanor, the air of hope was much stronger. I continued diligently, my latex gloves now torn from the friction generated by the wrench I held. I wrestled with the frequent thoughts of failure and subsequent shame which put my sweat glands into overdrive in the industrious yet warm confines of Bike Root. “Oh wow, you did it, he did it!”, she exclaimed and gently patted my back as I straightened and pointed towards the stand I had just installed on the frame of her bike. She was motioning for Tom, the actual mechanic, to come and see the job I had done which she had felt was impossible to do herself. As I marveled at the work I had done, having no experience as a mechanic, I felt as if I was standing on a podium in front of a crowd of loving supporters. She immediately tested the newly installed stand, her eyes gleaming with joy. I could tell it meant so much to her because she had earlier mentioned how difficult it had been to keep her bike upright as she struggled with a loss of dexterity that comes with old age. I have ever since forgotten her name, but never will I forget that one cold winter evening, in a small workshop in a tiny corner of the world a fledgling immigrant from Pakistan brought joy to a stranger just by volunteering a moment of his time.  

Volunteer Managers play a pivotal role in connecting volunteers with meaningful opportunities. Join Volunteer Alberta and Alberta Blue Cross in celebrating International Volunteer Manager Day (Nov 5), by nominating yourself or a Volunteer Manager who should be recognized in your community to receive a $10 coffee card! Let's raise our (coffee) cups together and shine a light on the impact that Volunteer Managers bring to our communities. While we will prioritize nominations for those who didn’t receive a coffee card last year, we encourage everyone to participate—every Volunteer Manager deserves recognition, so don’t hesitate to nominate someone special, even if you think they’ve already been honoured!

Terms & Eligibility: 
- Must be a volunteer manager or coordinator (or equivalent) for an organization or grassroots group in Alberta. We recognize that there are informal ways of volunteering, or that what you do may not be called volunteering depending on cultures, languages etc. Our only requirement is that the nominee supports or organizes a group of people who give back to the community in some way. 

-Deadline for nomination is November 11, 2024. 
- Those nominated can only receive 1 gift card. 

Fill out the nomination form here. 

We love to use this space to give an extra shout out to organizations doing cool work! Food security is a cause that is important to most communities across the country. Especially in the cost-of-living crisis. Food Banks hold a critical space in that work. Food Banks BC is currently looking for several board members. What we like about this opportunity is the clear effort to seek out people who are reflective of the community across the province of British Columbia. Many people often self-select out of board roles because they do not feel qualified, but the voices are critical to centring the actual needs of the people organizations serve. If you are interested in that work and have lived experience in food insecurity or poverty, check them out! 

The holiday season is just around the corner, with that is some long nights and some very short days. The thing that breaks up this time for all of us are dazzling lights. The Burlington Festival of Lights has been a destination for residents of Burlington and beyond for twenty-nine years! If the light life is for you over the holiday season, have a look at their opportunity. What we love about this opportunity; the title “Twinkle Patrol” AMAZING! We adore a unique title. The other thing we love about this opportunity is that the organization has identified this role is good for families, groups and youth! An awesome and festive opportunity. 

Young Politicians of Canada is a national, non-partisan, non-profit youth-led organization based in Toronto. There are elections in the air across the country and we love the idea of supporting youth engaging in the democratic process and the shifts that can happen in our society when people lean into their civic responsibility! You can check out their opportunity here.